Success Story
Sector: Agroindustry
Our customer required support for a full-scale technology transformation. The scope included corrective and enhancement support for SAP ECC, the implementation of SAP S/4HANA for all companies, migration of the existing system to the cloud, integrations through PI and BTP, a remote ABAP software factory, and specialized BASIS support.
SAP FI | CO | MM | SD | PP
We created a support model focused
on proximity, collaboration, and
efficiency. It featured a level 1 and 2
functional help desk, flexible ticket
management tools using both the
client’s system and SAP Solution
Manager. We also shared knowledge
base allowing fast and collaborative
troubleshooting.
The remote service reduced
operating costs while keeping quality
and operations steady. By holding on
to key knowledge within the
consulting team, we avoided the
disruption and expense of turnover.
Flexible staffing let the team expand
or contract with business needs,
keeping costs manageable and
aligned with demand.